Privacy Policy

Effective Date: 03 June 2026
App Name: Flair Mania Services Pvt. Ltd. – Hospitality Learning App
Company Name: Flair Mania Services Pvt. Ltd.
Contact Email: flairmania12@gmail.com

1. Introduction

Welcome to Flair Mania Services Pvt. Ltd. – Hospitality Learning App.

This Privacy Policy explains how we collect, use, store, protect, and disclose user information when you access or use our mobile application, website, courses, training content, and related services.

By using our app or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our app or services.

2. About Our Services

Flair Mania Services Pvt. Ltd. provides hospitality-related learning and training services, including but not limited to:

• Bartending courses

• Hotel management training

• Barista training

• Online learning content

• Videos, PDFs, quizzes, practice tests, and examinations

• Certificates after successful course completion

• Student learning progress and course access management

3. Information We Collect

We may collect the following information from users:

3.1 Personal Information

When you register, create an account, purchase a course, contact support, or use our services, we may collect:

• Full name

• Mobile number / phone number

• Email address, if provided

• Profile details

• Course enrollment details

• Payment-related transaction details

• Certificate and examination details

3.2 Learning and App Usage Information

To provide course access and improve the learning experience, we may collect:

• Course progress

• Video and PDF access records

• Quiz and exam results

• Attendance or training progress, where applicable

• Certificate eligibility status

• App activity related to course access and learning features

3.3 Device and Technical Information

We may collect limited technical information required for app functionality, security, and performance, such as:

• Device type

• Operating system version

• App version

• Login activity

• Error logs or crash reports

• IP address, where required for security or technical purposes

4. How We Use Your Information

We use collected information for the following purposes:

• To create and manage user accounts

• To provide access to purchased or enrolled courses

• To manage learning progress, quizzes, exams, and certificates

• To communicate important course, account, or service-related updates

• To provide customer support

• To process payments and maintain transaction records

• To improve app performance, security, and user experience

• To prevent misuse, fraud, unauthorized access, or policy violations

• To comply with legal, regulatory, accounting, or tax requirements

5. No Tracking Statement

Our app does not track users.

We do not use collected user data for third-party advertising tracking, cross-app tracking, cross-website tracking, or targeted advertising. We do not link user data collected from this app with third-party data for advertising or advertising measurement purposes.

We do not sell user personal information to data brokers.

Name, phone number, and other account details are collected only for app functionality, account management, course access, learning services, support, and legal or business record purposes.

6. App Tracking Transparency

Because our app does not track users, we do not request App Tracking Transparency permission.

If our practices change in the future and tracking becomes applicable, we will update this Privacy Policy, update our App Store privacy information, and request user permission as required by applicable Apple policies and privacy laws.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information only in the following situations:

7.1 Service Providers

We may use trusted third-party service providers for services such as:

• Payment processing

• Hosting and server infrastructure

• SMS, email, or notification services

• Analytics related to app performance

• Customer support tools

These service providers are allowed to use information only as necessary to provide services to us.

7.2 Legal Compliance

We may disclose information if required to do so by law, court order, government request, legal process, or to protect our rights, safety, users, or services.

7.3 Business Transfer

If our company is involved in a merger, acquisition, restructuring, or sale of business assets, user information may be transferred as part of that transaction, subject to applicable privacy protections.

8. Payments

Payments may be processed through secure third-party payment gateways.

We do not store your credit card, debit card, UPI PIN, net banking password, or complete payment instrument details on our servers. Payment processing is handled by third-party payment providers according to their own security and privacy practices.

We may store payment status, transaction ID, invoice details, course purchase details, and related records for account, support, accounting, taxation, and legal compliance purposes.

9. Refund Policy

Refund requests must be submitted within the refund period mentioned at the time of purchase or communicated by Flair Mania Services Pvt. Ltd.

Refund eligibility may depend on:

• Date of purchase

• Course access status

• Course completion percentage

• Usage of videos, PDFs, quizzes, exams, or certificates

• Promotional or discounted purchase terms

Refunds may not be available in cases such as:

• Completed or heavily accessed courses

• Change of mind after course access

• Misuse of account or violation of terms

• Discounted, promotional, or special offer purchases, where mentioned as non-refundable

In case of duplicate payment, the extra amount will be reviewed and, if valid, refunded to the original payment method within a reasonable processing period.

Refund processing time may vary depending on the payment gateway, bank, or payment method.

For refund support, contact: flairmania12@gmail.com

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect user information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of user information.

Users are responsible for maintaining the confidentiality of their login details and should not share their account password or OTP with anyone.

11. Data Retention

We retain user information for as long as necessary to provide our services, maintain course records, issue certificates, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.

We may retain certain records for accounting, taxation, legal, audit, security, and business record purposes even after account closure, where required or permitted by law.

12. User Rights and Choices

Depending on applicable laws, users may request to:

• Access their personal information

• Correct inaccurate account information

• Update profile details

• Request deletion of account information

• Withdraw consent where processing is based on consent

• Contact us regarding privacy concerns

To submit a request, contact us at: flairmania12@gmail.com

Please note that some information may be retained where required for legal, security, accounting, tax, certification, dispute resolution, or legitimate business purposes.

13. Account Deletion

Users may request account deletion by contacting us at:

flairmania12@gmail.com

When requesting account deletion, please include your registered name and mobile number so we can verify your account.

After verification, we will process the request within a reasonable time, subject to legal, business, payment, certification, and compliance record requirements.

14. Children’s Privacy

Our app and services are intended for users who are eligible to enroll in hospitality training and educational courses.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that we have collected personal information from a child without required consent, we will take reasonable steps to delete such information.

Parents or guardians may contact us at flairmania12@gmail.com for any privacy-related concerns.

15. Third-Party Links and Services

Our app or website may contain links to third-party websites, payment gateways, tools, or services.

We are not responsible for the privacy practices, content, or policies of third-party services. Users should review the privacy policies of those third-party services before using them.

16. Notifications and Communications

We may send users service-related communications such as:

• Login or verification messages

• Course updates

• Payment confirmations

• Certificate updates

• Important account notices

• Support responses

• Promotional or educational updates, where permitted

Users may contact us to stop receiving non-essential promotional communications. However, important account, payment, security, and service-related messages may still be sent.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app, services, legal requirements, or business practices.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. Continued use of the app or services after changes means you accept the updated Privacy Policy.

18. Contact Us

For questions, privacy requests, refund support, or complaints, please contact us:

Flair Mania Services Pvt. Ltd.
Email: flairmania12@gmail.com
App: Flair Mania Services Pvt. Ltd. – Hospitality Learning App